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RIGHT OF WITHDRAWL

If the purchaser is a consumer within the meaning of §13 of the German Civil Code (BGB) (see also § 1, paragraph 2 of these Terms), he has the following statutory right of withdrawal:

Right of Withdrawal

The purchaser has the right to cancel the contract within fourteen days without stating the reasons. The period of revocation shall be fourteen days from the date on which the purchaser or a third party named by him, who is not the carrier, has taken possession of the goods, or - if several goods are ordered by the purchaser in a single order, delivered separately - on the day on which the purchaser or a third party designated by him, who is not the carrier, has taken possession of the last goods. In order to exercise his right of withdrawal, the purchaser must inform UST of his decision to withdraw from the contract by means of a clear statement (such as a letter sent by post, fax or e-mail). He can use the attached model withdrawal form, which is not required. The revocation must be sent to:

United Salon Technologies GmbH
Customer Service
Ketzberger Str. 34
42653 Solingen; Germany

In the event the withdrawal is sent by e-mail, this is to be addressed as follows: Kundenservice@ust-germany.com

In order to safeguard the cancellation period, it is sufficient for the purchaser to send the notification of the exercise of the right of withdrawal before the expiry of the revocation period.

 

Effect of the Withdrawal

If the purchaser withdraws from the contract, UST shall refund all the payments received from him, including the delivery costs (except for the additional costs arising from the fact that the customer requested a different type of delivery than offered by UST instead of the preferred form of standard delivery), immediately and no later than fourteen days from the date on which the notice of the purchaser regarding the withdrawal from the contract with UST has been received. For this repayment, UST uses the same means of payment used by the purchaser in the original transaction, unless otherwise expressly agreed with him; in no case shall the purchaser be charged for this repayment.
UST may refuse to repay it until it has received the goods back. The purchaser must return the goods to UST immediately and in any event no later than fourteen days from the date on which he informs UST of the withdrawal.

The return shipment shall be sent to the following address:

United Salon Technologies GmbH
Customer Service Ketzberger Str. 34
42653 Solingen; Germany

The deadline is upheld if the purchaser returns the goods to UST immediately and in any event no later than fourteen days from the date on which he notifies UST of the withdrawal.

The following applies to the costs of the return: If the purchaser uses a return label provided by UST, the return is free of charge for him. Returns stickers can be requested at anytime from UST Customer Service (customer service@UST-shop.com). If the purchaser does not use the return label of UST, he shall pay the direct costs of the return.

– End of the withdrawal instructions –

 

Sample withdrawal form

If the purchaser wants to withdraw from the contract, then he can fill in the following form and return it to UST. The form is not mandatory.

  • To: United Salon Technologies GmbH, Customer Service, Ketzberger Str. 34, 42653 Solingen, Germany or kundenservice@ust-germany.com
  • I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only when notified on paper)
  • Date

(*) Delete as applicable

The withdrawal is excluded if goods are delivered that are not prefabricated, for the manufacture of which an individual selection or determination by the customer is decisive, or which are clearly tailored to the personal needs of the customer.


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